We empower our partners to build robust local service systems through two flexible channels:
Complimentary Maintenance Kit: For every full container (FCL) order, SHANSU provides free spare parts equivalent to 0.3% of the total PI value. These are shipped alongside your bulk order for immediate inventory.
Extended Parts Inventory: We offer a full range of original components for purchase. To minimize operational downtime, we recommend stocking "wear-and-tear" parts based on your fleet size.
Flexible Logistics: Purchased parts can be consolidated with sea freight or dispatched via express air freight for urgent requirements.
Our warranty period commences from the Date of Bill of Lading (B/L), ensuring your investment is protected from the moment it leaves our factory.
Standard Vehicle Warranty: 12 Months (1 Year) for motor and battery,other parts 6 months.
Core Component Security: (Based on specific models, extended coverage may apply to motors and batteries).
In the event of manufacturing defects or transit damage, SHANSU provides a structured resolution:
Efficiency First: We provide free replacement parts. For heavy items (Motors/Frames), we recommend consolidation with your next order to optimize logistics costs.
Urgent Air Support: For critical issues, we facilitate air freight. SHANSU covers the cost of the parts; shipping costs are typically shared or covered by the client depending on volume.
Safety Compliance: Please note that hazardous materials (e.g., Lithium Batteries) are restricted from air transport and must follow maritime safety protocols.
To maintain fair pricing and high standards, the following are not covered under the standard warranty:
Consumables: Tires, rims, brake pads/discs, wheel bearings, and steering head bearings.
Misuse & Modification: Damage resulting from stunts (jumping, stairs), overloading, unauthorized modifications, environmental contamination, or use of non-original chargers.
We provide 1-on-1 technical support for all certified SHANSU and Citycoco owners. Our engineers assist with diagnostics for controllers, motors, batteries, and displays.
Official Support Email: jerry@elecitycoco.com
Instant Support: WhatsApp (Direct line for rapid troubleshooting)
Service Scope: Diagnostics, wiring guidance, speed optimization, and component replacement.
Since 2012 as a manufacturer specialized in Electric vehicles,included Scooter,Citycoco and ATV,Most of our products are exported to Europe, UK, USA,Canada,Russia, Turkey and Egypt,Australia,popular all over the world,also Europe Warehouse and USA Warehouse can buy 1pc door to door
Our factory area over 15,000 square meters,from now factory have 200 employees,more than 12 years experience can suit for your request enough,accept OEM,ODM.
Our Mission is simple, we will take personal care of each and every one of our customers. using advanced production equipment, optimizing and adjusting production process. Our goal is to offer fair prices, great value ,high quality and exceptional service.
Welcome to you do business with us!(NEW MODEL)
ZHEJIANG SHANSU SMART TECHNOLOGY CO.,LTD
ZHEJIANG SHENGQI INDUSTRY AND TRADE CO.,LTD
YONGKANG CHANGPAO INDUSTRY AND TRADE CO.,LTD
HK SHANSU TECHNOLOGY CO.,LTD
